Terms and Conditions

1. Definitions and Interpretation

In these Terms and Conditions, unless the context requires otherwise:

• “AQS IT Solutions”, “we”, “us”, or “our” refers to AQS IT Solutions, a technology services provider operating in the United Kingdom, United States, and Pakistan.
• “Client”, “you”, or “your” refers to the individual or business entity engaging our services.
• “Services” means any and all services provided by AQS IT Solutions, including but not limited to web development, CCTV installation, digital marketing, SEO, graphic design, mobile app development, call center setup, medical billing, and content writing.
• “Agreement” means the contract formed between AQS IT Solutions and the Client for the provision of Services.
• “Deliverables” means the tangible or intangible outputs, products, or results provided as part of the Services.
• “Website” refers to aqsitsolutions.com and all associated subdomains and pages.
• “Project” means any specific work engagement agreed upon between AQS IT Solutions and the Client.

2. Agreement to Terms

By engaging AQS IT Solutions for any services, requesting a quote, signing a proposal, making a payment, or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms and Conditions constitute a legally binding agreement between you and AQS IT Solutions. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.

We reserve the right to refuse service to anyone for any reason at any time, at our sole discretion.

3. Services Provided

3.1 Scope of Services

AQS IT Solutions provides a comprehensive range of technology and digital services, including but not limited to:

• Web Development: Custom website design and development, WordPress development, e-commerce solutions, website maintenance, and hosting services.
• CCTV & IP Camera Installation: Security camera system design, installation, configuration, cloud storage setup, and ongoing maintenance.
• Digital Marketing & SEO: Search engine optimization, local SEO, Google Business Profile optimization, content marketing, and paid advertising campaigns.
• Graphic Designing: Logo design, brand identity development, social media graphics, and corporate branding materials.
• Mobile App Development: Native and hybrid mobile application development for iOS and Android platforms.
• Call Center Setup: VoIP system configuration, PBX deployment, predictive dialer setup, and call center infrastructure.
• Medical Billing Services: Revenue cycle management, insurance verification, CPT and ICD coding, and claims processing.
• Content Writing: SEO-optimized content creation, blog writing, website copywriting, and technical documentation.

3.2 Service Specifications

The specific services to be provided will be detailed in individual project proposals, statements of work, or service agreements. Any services not explicitly outlined in the agreed-upon documentation are not included unless mutually agreed upon in writing.

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time. Active client projects will not be affected without reasonable notice and alternative solutions being offered.

4. Client Obligations

4.1 Information and Materials

Clients are responsible for providing accurate, complete, and timely information, materials, and access necessary for AQS IT Solutions to perform the Services. This includes but is not limited to:

• Access credentials to relevant systems, platforms, and accounts
• Content, images, logos, and branding materials
• Business requirements and specifications
• Feedback and approvals within agreed timelines
• Payment as per agreed terms

4.2 Delays Due to Client

Any delays in project timelines caused by late provision of materials, feedback, or approvals by the Client may result in adjusted delivery dates. AQS IT Solutions is not liable for delays caused by Client actions or inactions.

4.3 Compliance with Laws

Clients warrant that all materials provided to AQS IT Solutions comply with applicable laws and regulations, and do not infringe upon the intellectual property rights of third parties.

4.4 Acceptable Use

Clients agree not to use our Services for any illegal, harmful, or unethical purposes, including but not limited to:

• Distributing malware, viruses, or harmful code
• Engaging in fraud, phishing, or deceptive practices
• Violating intellectual property rights
• Harassing, defaming, or threatening others
• Distributing prohibited or illegal content

5. Payment Terms

5.1 Pricing and Quotes

All prices quoted are in the currency specified (GBP, USD, or PKR) and are valid for the period stated in the quotation. Prices are subject to change without notice, but agreed-upon project prices will be honored for active engagements.

5.2 Payment Schedule

Unless otherwise agreed in writing, payment terms are as follows:

• Project-Based Services: Typically require a 50% deposit upon project commencement, with the remaining 50% due upon completion or as per milestones outlined in the project agreement.
• Ongoing Services: Monthly subscriptions or retainers are due at the beginning of each service period.
• Hourly Services: Invoiced monthly based on hours worked, due within 15 days of invoice date.

5.3 Late Payments

Invoices are due within the time period specified. Late payments may incur interest charges of 1.5% per month (or the maximum rate permitted by law) and may result in suspension of services until payment is received.

5.4 Non-Payment

In the event of non-payment, AQS IT Solutions reserves the right to:

• Suspend or terminate services immediately
• Withhold delivery of completed work and deliverables
• Disable websites, applications, or systems until payment is received
• Pursue legal action to recover outstanding amounts plus costs

5.5 Refunds

Deposits and payments for work already completed are generally non-refundable. Refund requests will be considered on a case-by-case basis for work not yet commenced. Refunds for ongoing subscription services must be requested before the next billing cycle.

5.6 Additional Costs

Clients are responsible for any third-party costs associated with their project, including but not limited to domain registration, hosting fees, premium plugins, stock images, SSL certificates, and external API services. These will be communicated and approved before purchase.

6. Intellectual Property Rights

6.1 Client-Provided Materials

The Client retains all intellectual property rights to materials, content, trademarks, and branding provided to AQS IT Solutions for use in the project. The Client grants AQS IT Solutions a non-exclusive license to use these materials solely for the purpose of delivering the agreed Services.

6.2 AQS IT Solutions Work Product

Upon full payment for Services, intellectual property rights to custom deliverables created specifically for the Client (such as custom code, designs, and content) are transferred to the Client, subject to the following exceptions:

• Pre-existing tools, frameworks, templates, and code libraries remain the property of AQS IT Solutions
• Third-party components (plugins, themes, stock assets) remain subject to their respective licenses
• AQS IT Solutions retains the right to reuse general methodologies, techniques, and know-how developed during the project

6.3 Portfolio and Marketing Rights

AQS IT Solutions reserves the right to showcase completed work in portfolios, case studies, and marketing materials unless a confidentiality agreement explicitly prohibits such use. Clients will be notified before public showcase of their projects.

6.4 Open Source and Third-Party Software

Some deliverables may incorporate open-source or third-party software components subject to their own licensing terms. Clients are responsible for compliance with these licenses for their use of the final product.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the engagement. This includes but is not limited to business strategies, technical data, customer information, and financial details.

Confidential information does not include information that:

• Is or becomes publicly available through no breach of this agreement
• Was rightfully in the receiving party’s possession before disclosure
• Is independently developed without use of confidential information
• Is required to be disclosed by law or court order

This confidentiality obligation survives the termination of the agreement for a period of three (3) years.

8. Warranties and Representations

8.1 AQS IT Solutions Warranties

We warrant that:

• Services will be performed with reasonable skill and care in accordance with industry standards
• We have the necessary expertise and resources to deliver the agreed Services
• Our work will not knowingly infringe upon third-party intellectual property rights
• We will comply with applicable laws and regulations in the delivery of Services

8.2 Client Warranties

The Client warrants that:

• They have the authority to enter into this agreement
• All materials provided to AQS IT Solutions do not infringe third-party rights
• They have obtained all necessary permissions and licenses for content provided
• Information provided is accurate, complete, and not misleading

8.3 Warranty Period

For development projects, we provide a warranty period (typically 30-90 days from delivery, as specified in project agreements) during which we will fix bugs or defects in our work at no additional charge. This does not cover new feature requests, modifications, or issues arising from client modifications to the deliverables.

8.4 Disclaimer

Except as expressly stated in these Terms, AQS IT Solutions makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that Services will be uninterrupted, error-free, or meet specific performance requirements unless explicitly agreed in writing.

9. Limitation of Liability

9.1 Maximum Liability

To the maximum extent permitted by law, AQS IT Solutions’ total liability for any claims arising from or related to the Services shall not exceed the total amount paid by the Client for the specific Services giving rise to the claim in the twelve (12) months preceding the claim.

9.2 Exclusion of Consequential Damages

In no event shall AQS IT Solutions be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Loss of reputation or goodwill
• Cost of procurement of substitute services

This limitation applies even if AQS IT Solutions has been advised of the possibility of such damages.

9.3 Client Indemnification

The Client agrees to indemnify and hold harmless AQS IT Solutions from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Client-provided content, materials, or instructions
• Client’s breach of these Terms and Conditions
• Client’s violation of applicable laws or third-party rights
• Modifications made by the Client to deliverables after delivery

9.4 Third-Party Services

AQS IT Solutions is not responsible for the performance, reliability, or availability of third-party services, platforms, or tools used in conjunction with our Services (such as hosting providers, payment gateways, or external APIs). Issues with third-party services are subject to their respective terms and limitations.

10. Data Protection and Privacy

10.1 GDPR Compliance

AQS IT Solutions is committed to compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We process personal data only as necessary to provide our Services and in accordance with our Privacy Policy.

10.2 Data Processing

Where AQS IT Solutions processes personal data on behalf of the Client, we act as a data processor. The Client, as the data controller, is responsible for ensuring they have a lawful basis for processing and have provided appropriate privacy notices to data subjects.

10.3 Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10.4 Data Retention

We retain client data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are detailed in our Privacy Policy.

10.5 Data Subject Rights

Individuals have rights regarding their personal data, including access, rectification, erasure, restriction of processing, data portability, and objection to processing. Requests should be directed to us at the contact information provided below.

10.6 Privacy Policy

Our Privacy Policy, available at https://aqsitsolutions.com/privacy-policy/, provides detailed information about how we collect, use, and protect personal data.

11. Termination

11.1 Termination by Client

Clients may terminate ongoing services or subscriptions by providing thirty (30) days written notice. For project-based work, early termination requires payment for all work completed to date plus any non-refundable expenses incurred.

11.2 Termination by AQS IT Solutions

We reserve the right to terminate services immediately if:

• Client breaches these Terms and Conditions
• Payment is more than thirty (30) days overdue
• Client engages in illegal, harmful, or unethical activities
• Client provides false or misleading information
• Continuation of services would violate applicable laws

11.3 Effects of Termination

Upon termination:

• All outstanding invoices become immediately due and payable
• Access to systems, platforms, and services will be discontinued
• AQS IT Solutions will provide reasonable assistance (subject to additional fees) for data export or service transition
• Confidentiality and intellectual property provisions remain in effect
• Neither party is liable for damages arising solely from lawful termination

11.4 Survival

Sections relating to payment obligations, intellectual property, confidentiality, warranties, liability limitations, and dispute resolution survive termination of the agreement.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond their reasonable control, including but not limited to:

• Acts of God (natural disasters, severe weather, epidemics, pandemics)
• War, terrorism, civil unrest, or government actions
• Strikes, labor disputes, or supply chain disruptions
• Power outages, internet failures, or infrastructure breakdowns
• Cyber attacks, hacking, or unauthorized system access

The affected party must notify the other party promptly of the force majeure event and make reasonable efforts to mitigate its impact and resume performance as soon as practicable.

13. Governing Law and Jurisdiction

13.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. However, AQS IT Solutions may seek injunctive or equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

13.3 Dispute Resolution

Before initiating legal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation. If negotiation fails, parties may pursue mediation before resorting to litigation.

13.4 International Clients

For clients located outside the United Kingdom, these Terms remain governed by English law, but we will make reasonable efforts to comply with local laws applicable to our Services in your jurisdiction.

14. Changes to Terms

AQS IT Solutions reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website with an updated “Last Updated” date. Material changes will be communicated to active clients via email or account notification.

Continued use of our Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree with the changes, you must discontinue use of our Services and may terminate ongoing agreements as per the termination provisions.

For project-based engagements, the version of the Terms in effect at the time of project commencement will govern that specific project.

15. General Provisions

15.1 Entire Agreement

These Terms and Conditions, together with any project proposals, statements of work, and service agreements, constitute the entire agreement between the parties and supersede all prior negotiations, discussions, or agreements.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15.3 Waiver

No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. Failure to enforce any right or provision does not constitute a waiver of such right or provision.

15.4 Assignment

Clients may not assign or transfer these Terms or any rights or obligations hereunder without prior written consent from AQS IT Solutions. We may assign or transfer our rights and obligations to any affiliated entity or in connection with a merger, acquisition, or sale of assets.

15.5 Notices

All notices under these Terms must be in writing and delivered via email to the contact addresses provided by each party. Notices are deemed received when confirmed by the recipient or after three (3) business days if no confirmation is received.

15.6 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

15.7 Language

These Terms are drafted in English. Any translations provided are for convenience only, and the English version shall prevail in case of discrepancies.